Reference

Privacy Policy for your Indonesia account

Clear privacy rules help you open an account with fewer surprises: we explain what we collect, why we keep it, and how you can ask us to change…

Account dataDevice checksDANA contextQRIS recordsWIB support
nekatwin Privacy Policy for your Indonesia account
PRIVACY CONTACTS

How to reach us about privacy

Fast privacy help matters when your phone changes, your email is outdated, or a wallet record looks unfamiliar. We give you three contact paths so you can pick the channel that fits the issue. Before we change data, we may ask for username, registered phone, and recent login timing to confirm the account belongs to you.

Team online

Live chat

Use the live chat widget for privacy questions from 09:00 to 23:00 WIB. Tell us your username and the email on your account; do not send passwords or full wallet screen captures.

Email request

Send privacy requests to our support email with the subject line Privacy Policy Request. Include the account username, registered phone number, and the data you want checked, corrected, or removed where retention rules allow.

Account form

Inside your account, open Account, then Security, then Privacy Request. This path helps us link your request to your logged-in session without asking for extra payment app details.

DATA CONTROLS

Data controls around account, wallet and games

We handle privacy through account checks, wallet matching, cookie choices, and request logs rather than broad data collection.

Account data

We collect username, phone number, email, password hash, and account status so you can log in and receive account notices.

Payment records

DANA, OVO, GoPay and QRIS records are kept as wallet references: amount, time, channel, and confirmation code.

Device checks

We log IP address, device type, browser, and login time to help detect unusual access.

Cookie choices

Cookies keep you signed in, remember language preference, and measure page errors.

Retention periods

We keep records only as long as needed for account operation, wallet checks, dispute handling, and legal duties.

Change requests

You can ask us to correct a phone number, update an email, or explain a stored record.

Privacy Policy questions before you join

These answers cover the privacy points you are most likely to check before opening or keeping an account. They focus on account data, payment references, device logs, cookies, and correction requests, so you know what happens before you share personal details with us.

We collect your username, registered phone number, email, password hash, login records, and wallet references. We use this data to create the account, protect access, match payments, and reply to privacy requests.

No. We receive transaction details needed for wallet matching, such as channel, amount, time, and reference code. We do not read private messages, contact lists, or unrelated activity inside your payment app.

Open Account, then Security, then Privacy Request, or contact live chat from 09:00 to 23:00 WIB. We will confirm your identity using account details before changing phone, email, or other stored data.

Device and login records help us identify unusual access, repeated failed logins, and session changes. These records include IP address, browser, device type, and login time, not private files stored on your phone.

You can ask us to remove data that is no longer needed. Some wallet, dispute, or legal records may need to stay for a period before deletion or separation from direct identity data.

Cookies keep your session active, remember language choices, and help us find page errors. You can block them in your browser settings, but login, wallet checks, or security prompts may appear more often.

Use live chat, email, or the Privacy Request path inside your account. Share your username and registered contact details, but never send your password or unrelated payment app screenshots.